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  • IT Support Engineer Job in Kolkata at CloudKaptan Consultancy Services

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    IT Support Engineer

    Kolkata

    Permanent Full Time

    start-date-iconCTC (Annual)

    ₹ 200000-400000 INR

    duration-iconExperience

    1-2 years

    stippend-iconApply By

    25 May 2024

    2w ago

    1 applicants

    CloudKaptan Consultancy Services

    Number of openings

    1

    Job Details

    Candidate will be responsible for providing technical assistance to our employees, ensuring seamless operations across systems. Candidate involves diagnosing and resolving end user computing issues, maintaining asset inventory and coordinating with sales.

    Responsibilities

    1. Provide technical support to CloudKaptan employees via various channels, resolving inquiries in a timely manner. 2. Diagnose and troubleshoot end user computing problems, ensuring thorough analysis and follow-up. 3. Maintain asset inventory according to company policies and coordinate with sales and procurement partners for resource delivery. 4. Stay updated on relevant support policies to provide accurate solutions to users. 5. Document customer interactions accurately and thoroughly. 6. Assist in triaging and escalating system or network outages to minimize downtime.

    Skills required

    Customer Service Effective Communication Engineering

    Educational Qualification

    Any Graduate

    Industries

    IT-Software, Software Services

    Functions

    IT/Software Development - Client Server

    Roles

    Fresher

    Who can apply

    Only those candidate can apply who:

    1. are available for Permanent Full Time jobs
    2. can start the job from 25 May 2024
    3. have relevant skills and interests

    About CloudKaptan Consultancy Services

    CloudKaptan specializes in enabling digital transformation for lending enterprises and technology providers, delivering seamless customer experiences and business efficiency.

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